Read some of our lovely feedback
We’re extremely proud of the feedback we’ve received from care professionals, our residents and their families. Please see some of our testimonials below, as well as our latest reviews on carehome.co.uk.
This beautiful care home which has always gone way above the call of duty. They know how to make a beautiful home for their residents and all staff are like family. Going out of their way to meet the needs of both residents and their families. We have been treated with compassion, friendship, and respect.
Making decisions with the care home to make our resident’s life so enjoyable. Every day is celebrated with each resident being involved. Nothing is too much for the cheery, happy well-presented staff. I have been involved with other care homes in the past but have never seen this level of pure care. Our relative has never been this happy in many ways as he is now spending lots of time with his peers. In our home we have a much younger family, although he loved it, now he has the best of all worlds. I cannot speak more highly of each member of staff I have come into contact with, from laundry staff to carers, managers, and maintenance. They are all outstanding.
Sharon S (Daughter of Resident)
My dad has been at Oaklands since December 2019. Before Covid-19 he had settled well and enjoyed being taken out for afternoon tea or a visiting the hairdressers. He was also being stimulated with the various activities held in the home. Since the lockdown, the care has been amazing, activities within the home have continued and improved. You can call as much as you want and we are updated by phone, social media and have also had our first online meet. I have confidence that they are doing as much as they can to keep everyone safe.
Natasha (Daughter of resident)
I have found Oaklands Rest Home to be extremely kind and caring, with a policy of the utmost respect granted to residents within their care. They exhibit a devotion to duty towards their residents, and I am enormously grateful to them for their outstanding care to my 95-year-old mother.
John (Son of resident)
I just wanted to say how impressed I was after looking round Oaklands Rest Home. The staff couldn’t have been more helpful and welcoming and the home was lovely and bright, fresh and homely and immaculately clean and the rooms were outstanding. Unfortunately, they were unable to take my auntie and she needed more care, but I wouldn’t hesitate in recommending your home to anyone who needed help with their care. Thank you again to Stacey, Paige and Ashleigh who I spoke to and gave their time in trying to help me, an excellent team.
My Nan was here for respite. She was so happy and well looked after. The carers were amazing with her and all my family.
J R (Granddaughter of resident)
Oaklands Rest Home is amazing! They treat residents and families with love and care. Nothing is too much trouble. The activities are second to none, with residents joining something every day. The staff are wonderful, and I cannot recommend this Rest Home highly enough. Our minds are at rest knowing our father is cared for. Thank you, Oaklands, for all you do!
Lynn W (Daughter of Resident)
I feel so lucky to be well looked after. The staff are so caring, warm and friendly; they couldn’t have done more for me! There is always someone to talk to when I need to as my husband has passed away, so I feel down often. They really are fantastic! I can’t rate Oaklands high enough! I really feel at home!
They have helped me so much. You can see how much they enjoy their work!
My dad was warmly welcomed to Oaklands Rest Home earlier this year. He has a bright, newly decorated room, and although at times, he is still reluctant to be in full-time care and misses his independence, he is generally settling in well and is very well cared for. He is not one to join in with many activities, often preferring his own company in his room with his television, but he did enjoy himself when there was a “Men’s Club afternoon”, especially for the gentlemen residents. He also enjoyed having his hair cut by the mobile barber, who visited Oaklands in his fully equipped van. The Platinum Jubilee party was a lovely occasion, and he even got up and danced a little; he really enjoyed the music and listening to the singers. I feel he is well cared for in a warm, friendly safe environment, his personal appearance is important to him, and he always looks clean and smart.
Donna-Mae A (Daughter of Resident)
We are delighted with the care Mum receives at Oaklands. During the Covid-19 period, the staff have been amazing. I ring every day and there is always someone willing to talk to me about how Mum is getting on, nothing is too much trouble for them. I can tell by the photographs that Mum is getting on well and is joining in with many of the activities which are on offer. During the lockdown, there have been so many special events and daily activities, all of which are stimulating the residents and giving them such positive experiences. I don’t know where the staff get their energy from.
The management made the decision early on to close Oaklands to visitors and they keep us informed of all changes, even offering video calls with the management where families are informed of all that is happening and can also ask questions. We as a family are very grateful to them for this. They have always had plenty of PPE and have rigorous procedures in place to keep residents and staff safe.
Sue (Daughter of resident)
Whenever we visited, the staff were pleasant, helpful, and clean. Mum was always clean. She is bedbound now and there was always a drink left in reach of her. Face to face or on the phone staff always have time to listen and respond to any concerns. I feel that we are kept fully informed of Mum.
A K (Daughter-in-law of resident)
My mother moved in about a month ago. I cannot praise Oaklands Rest Home high enough for the love and support they have given, not only to my mum but to the family too. They have taken the time to find out all mum’s likes and dislikes. They have made her beautiful room look like a home from home!
A special thanks to the maintenance men; they even put a photo collage together for her on one of her walls. The whole team go above and beyond in everything they do. Thanks to all staff and management. What a wonderful team.
Samantha M (Daughter of Resident)