We are delighted with the care Mum receives at Oaklands. During the Covid-19 period, the staff have been amazing. I ring every day and there is always someone willing to talk to me about how Mum is getting on, nothing is too much trouble for them. I can tell by the photographs that Mum is getting on well and is joining in with many of the activities which are on offer. During the lockdown, there have been so many special events and daily activities, all of which are stimulating the residents and giving them such positive experiences. I don’t know where the staff get their energy from.
The management made the decision early on to close Oaklands to visitors and they keep us informed of all changes, even offering video calls with the management where families are informed of all that is happening and can also ask questions. We as a family are very grateful to them for this. They have always had plenty of PPE and have rigorous procedures in place to keep residents and staff safe.