Everyone should be consulted on the decisions that affect them. Therefore, when a resident arrives at Oaklands, we sit down with them and close relatives to work out a detailed personalised care plan, which not only sets out the level of care they need, but also their likes and dislikes. It could be as simple as the way they wish to be referred to or when and where they want to eat. We take the time to find out every little detail so their transition is as comfortable as possible.