• To deliver a service of the highest quality that will improve and sustain the service user’s overall quality of life.
• To ensure that the care service is delivered flexibly, attentively and in a non-discriminatory fashion while respecting each service user’s right to independence, privacy, dignity, fulfilment, and the rights to make informed choices and to take risks.
• To ensure that each service user’s needs and values are respected in matters of religion, culture, race or ethnic origin, sexuality and sexual orientation, political affiliation, marital status, parenthood and disabilities or impairments.
• To ensure that the care service in whole is delivered in accordance with the Statement of Terms and Conditions agreed at the point of moving into the home.
• To manage and implement a formal programme of staff planning, selection, recruitment, training and personal development to enable service user care needs to be met.
• To manage the care service efficiently and effectively to make best use of resources and to maximise value for money for the service user.
• To ensure that all service users receive written information on the home’s procedure for handling complaints, comments and compliments, and how to use it.